Leadership and Management

2009 NYSLAA Conference Report
Submitted by: Heidi Jensen, PLSHQ

Leadership and Management Skills
Presented by: Evelyn Butrico


Ms Butrico is the Director of the East Greenbush Community Library in East Greenbush, New York. For several years, Ms. Butrico served as Program Development Librarian for NyLink.

In this workshop we discussed what is a Leader and what is a Manager. Are they the same thing or are they different?

At the moment there are 4 different types of workers.

Traditionalist (born pre-1946)
Baby Boomers (born 1946-1964)
Gen Xer’s (born 1965- 1977)
Generation Y (born 1978 – 1989)


Baby boomers make up for 41.5% of the work force, followed by Gen Xer’s at 29.5%, Generation Y at 22% and last, Traditionalist at 7%.

Each group views work ethics a little differently. Most of us have a lot of one type of work ethic in us but we can also have a little bit of a different type as well. This is usually because of our up bringing. Parents and Grandparents influence our view on work ethics.

So- What makes a good leader?
• Leaders are someone who can see the big picture.
• They should have integrity.
• Leaders must be trustworthy before others will follow them and they must also be able to admit when they make a mistake.
• Leaders can convey their ideas to diverse individuals and then adjust their style to meet the needs.
• Leaders are people who stir the pot, they like to try new things and take a risk!
• Leaders create productive teams that draw the best from the people they work with.
• They don’t let their ego get in the way.
• Degrees DON’T automatically make you a good leader.

How do you make a good leader?
• Develop a vision.
• Befriend other leaders.
• Read new and classic business books and great leaders bio’s.
• Formulate a mission statement for your department or library.
• Seek feedback from others
• Be open to your mistakes.
• Improve your communication skills.
• Stop talking – start listening.
• Restate important points in several ways.

A few tips to help accomplish your goal of being a good leader are:

1. Keep a journal of critical incidents. Look back and learn what you did well and what you might have done better.
2. Don’t expect perfection. No one wins ALL the time. Good leaders grow by making mistakes.
3. Wise leaders look for support staff or partners who complement their weaknesses.
4. Remember – two different streets can get you to the same place. Respect other people’s way of travel.
5. Motivate people - but remember, the same reward doesn’t work for everyone – find out what works for the people you are working with.



Is a supervisor / manager the same thing as a leader? Do they require the same set of skills and knowledge? Do all managers have leadership qualities or do all leaders have to be a supervisor / manager?

An important thing to remember is that a degree doesn’t make a manager / supervisor. It’s a learned skill and/or it’s your own personality.

Managers / supervisors are not always in that position because they WANT to be. It might be something they ended up with because of their length of time at their job. This makes it a very difficult situation for everyone. Please keep this perspective when you are having a difficult time with your manager / supervisor.

There doesn’t seem to be a type of Leadership style however, there does seem to be different styles for managers. They are – Autocratic, Democratic and Hands off.


One last thing to consider –

Please read below Bill Gates' tips for a good manager. You don’t have to like Microsoft to agree that Bill Gates has built a huge company. There is something to be said about his management and leadership skills.





Bill Gates' tips for a good manager
There isn’t a magic formula for good management, of course, but if you’re a manager, perhaps these tips will help you be more effective:
1. Choose a field thoughtfully. Make it one you enjoy. It’s hard to be productive without enthusiasm. This is true whether you’re a manager or employee;
2. Hire carefully and be willing to fire. You need a strong team, because a mediocre team gives mediocre results, no matter how well managed it is. One mistake is holding on to somebody who doesn’t measure up. It’s easy to keep this person on the job because he’s not terrible at what he does. But a good manager will replace him or move him to where he can succeed unambiguously;
3. Create a productive environment. This is a particular challenge because it requires different approaches depending on the context. Sometimes you maximise productivity by giving everybody his or her own office. Sometimes you achieve it by moving everybody into open space. Sometimes you use financial incentives to stimulate productivity. A combination of approaches is usually required. One element that almost always increases productivity is providing an information system that empowers employees.
When I was building Microsoft, I set out to create an environment where software developers could thrive. I wanted a company where engineers liked to work. I wanted to create a culture that encouraged them to work together, share ideas and remain motivated. If I hadn’t been a software engineer myself, there’s no way I could have achieved my goal;
4. Define success. Make it clear to your employees what constitutes success and how they should measure their achievements. Goals must be realistic. Project schedules, for example, must be set by the people who do the work. People will accept a “bottoms-up” deadline they helped set, but they’ll be cynical about a schedule imposed from the top that doesn’t map to reality. Unachievable goals undermine an organisation. At my company, in addition to regular team meetings and one-on-one sessions between managers and employees, we use mass gatherings periodically and E-mail routinely to communicate what we expect from employees. If a reviewer or customer chooses another company’s product, we analyse the situation. We say to our people, “The next time around we’ve got to win. What’s needed?” The answers to these questions help us define success;
5. To be a good manager, you have to like people and be good at communicating. This is hard to fake. If you don’t enjoy interacting with people, it’ll be hard to manage them well. You must have a wide range of personal contacts within your organisation. You need relationships – not necessarily personal friendships – with a fair number of people, including your own employees. You must encourage these people to tell you what’s going on and give you feedback about what people are thinking about the company and your role in it;
6. Develop your people to do their jobs better than you can. Transfer your skills to them. This is an exciting goal, but it can be threatening to a manager who worries that he’s training his replacement. If you’re concerned, ask your boss: “If I develop somebody who can do my job super well, does the company have some other challenge for me or not?” Many smart managers like to see their employees increase their responsibilities because it frees the managers to tackle new or undone tasks. There’s no shortage of jobs for good managers. The world has an infinite amount of work to be done;
7. Build morale. Make it clear there’s plenty of goodwill to go around and that it’s not just you or some hotshot manager who’s going to look good if things go well. Give people a sense of the importance of what they’re working on – its importance to the company, its importance to customers;
8. Take on projects yourself. You need to do more than communicate. The last thing people want is a boss who just doles out stuff. From time to time, prove you can be hands-on by taking on one of the less attractive tasks and using it as an example of how your employees should meet challenges;
9. Don’t make the same decision twice. Spend the time and thought to make a solid decision the first time so that you don’t revisit the issue unnecessarily. If you’re too willing to reopen issues, it interferes not only with your execution but also with your motivation to make a decision in the first place. People hate indecisive leadership; However, that doesn’t mean you have to decide everything the moment it comes to your attention. Nor that you can’t ever reconsider a decision.
10. Let people know whom to please. Maybe it’s you, maybe it’s your boss, and maybe it’s somebody who works for you. You’re in trouble and risking paralysis in your organisation when employees start saying to themselves: “Am I supposed to be making this person happy or this other person happy? They seem to have different priorities.”
I don’t pretend that these are the only 10 approaches a manager should keep in mind. There are lots of others. Just a month ago I encouraged leaders to demand bad news before good news from their employees. But these 10 ideas may help you manage well, and I hope they do.