~2008 NYSLAA conference report ~
Managing Workplace Conflict Presented by - Leslie Rose McDonald from founder and President of Pathfinders CTS, Inc.
Workshop attended and reported by:
Betsy Poray, Williamson Free Public Library
I felt my time was well spent in The Managing Workplace Conflict Workshop. We explored the dynamics of how unresolved frustrations and behaviors significantly impact workplace productivity on many levels.
Time seemed to fly as the instructor delivered her subject expertise through slide show, handouts, discussion, and worksheet. The class was provided with proactive techniques utilizing dialogue, visualization, and affirmations in attempt to more effectively address these interpersonal clashes. A final step in this process equally important as taking action toward conflict resolution is assuming a role of self-approval or situation acceptance regardless of the outcome. Inevitably these new skills will be implemented. Although, perhaps initially uncomfortable, this workshop approach with patience and time will prove to be a positive acquisition individually in personal as well as professional relationships.
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